FAQ

rolling hills

General

Payment

We accept all major credit cards as well as PayPal. We can accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club cards. All prices shown are in $USD. You will be charged in your local currency based on the card used for purchase.

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Refunds

We strive to offer the best service possible. This is why we offer a 100% refund policy on any of our services. If you are not happy for some reason with our product, send us a message and we will be happy to offer you a 100% refund on your purchase.

Courses

Reschedule Session

If you cannot make your scheduled appointment time, please let us know and we can offer you a coupon to reschedule for free. We understand that life happens, but please let us know as soon as possible so we can open that scheduled time up for other customers.

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Video Calling Software

Our call will be hosted on Zoom which we have found to be the most reliable and clearest video call software that works across multiple devices. To prepare, you can install the free Zoom screen share software from their site.

Zoom Download Page Link →

You will need to install this on your computer/mobile device before our call so please take the time to do so before our call to avoid delays. It is a free software so no need to apply for any of their paid services.

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Pre Session Survey

To make sure we are prepared to be the best teachers possible, please take the time to fill out the survey linked below to give us some necessary background information on your trip.

Travel Planning Survey →